Privacy Policy

  • Privacy Policy

Effective Date: 1st of December, 2024

Zapora Pty Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Star Meet (“the App”).

We adhere to the Australian Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable. By using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

We collect the following types of information to provide and improve the App’s services:

1.1. Personal Information

We collect personal information to identify you and provide services, including:

  • Account Information: Name, email address, phone number, date of birth, and profile details (e.g., nickname, profile photo).
  • Payment Information: Billing details for subscriptions, virtual gifts, or other purchases.
  • Verification Details: Identity documents or other information to verify your account or eligibility as a star.

1.2. Interaction Data

  • Call logs (e.g., duration, participants; note: we do not record or monitor calls).
  • Messages sent and received within the App.
  • Virtual gifts sent or received.

1.3. Device and Usage Data

We may collect information about your device and how you interact with the App, including:

  • Device type, operating system, and unique identifiers.
  • IP address, browser type, and location data (where legally permitted).
  • Usage data, such as features accessed and error logs.

1.4. Sensitive Information

We may collect sensitive information (e.g., identity verification details) only with your explicit consent and in accordance with legal requirements.

1.5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve the App. You can manage cookie preferences through your browser or device settings.

2. How We Use Your Information

We use the collected information for:

  • Providing and improving the App and its features.
  • Processing payments and managing subscriptions.
  • Verifying user identities and ensuring a safe environment.
  • Sending notifications, updates, or promotional content (you can opt out of promotional communications).
  • Complying with legal obligations and resolving disputes.

Legal Basis for Processing Under GDPR

If you are in the European Economic Area (EEA), we process your information based on the following legal grounds:

  • Contractual Necessity: To provide the services you requested.
  • Legal Obligations: To comply with applicable laws.
  • Legitimate Interests: To improve the App, ensure security, and prevent fraud.
  • Consent: For specific purposes where required, such as marketing communications.

3. Disclosure of Information

We do not sell your personal information. However, we may share your information in the following cases:

3.1. Service Providers

We work with third-party service providers for payment processing, hosting, and analytics. These providers are bound by contractual obligations to protect your information.

3.2. Legal Compliance

We may disclose your information to comply with legal obligations, enforce our Terms, or respond to lawful requests from authorities.

3.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity under similar privacy terms.

4. Data Retention and Security

We do not sell your personal information. However, we may share your information in the following cases:

4.1. Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law.

4.2. Security Measures

We implement technical and organisational measures to protect your data, including encryption and secure access controls.

5. International Data Transfers

If you are located outside Australia, your information may be transferred to and processed in Australia or other countries where we operate. We ensure these transfers comply with applicable legal requirements, such as implementing Standard Contractual Clauses under GDPR.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

Under the Australian Privacy Act 1988

  • Access: Request access to your personal information.
  • Correction: Request corrections to inaccurate or incomplete data.

Under GDPR (for users in the EEA)

  • Access: Request a copy of your data.
  • Correction: Correct inaccuracies in your data.
  • Erasure: Request the deletion of your data (“right to be forgotten”).
  • Restriction: Restrict processing of your data.
  • Data Portability: Receive your data in a portable format.
  • Objection: Object to certain types of processing, such as direct marketing.
  • Withdraw Consent: Withdraw consent for processing where consent is the legal basis.

To exercise your rights, contact us at support@starmeet.org.

7. Children’s Privacy

The App is not intended for individuals under 18 years of age. If we discover that a minor has provided us with personal information, we will delete it promptly.

8. Automated Decision-Making

We do not use automated decision-making or profiling that significantly affects users.

9. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. Changes will be effective immediately upon posting. You will be notified of significant changes through the App or via email.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Zapora Pty Ltd

Email: support@starmeet.org

Address: Ground Floor, 470 St Kilda Road, Melbourne, VIC 3004, Australia

11. Complaints

If you believe we have breached the Australian Privacy Principles or GDPR, you may lodge a complaint:

  • Australia: Contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
  • EEA: Contact your local data protection authority.